Bilingual Workers' Compensation Specialist in Atlanta, GA at Diverse Staffing

Date Posted: 5/4/2021

Job Snapshot

Job Description

Diverse Staffing is now hiring! We are seeking a multi-state experienced Workers Compensation Professional who is fluent in both English and Spanish languages for immediate hire. This direct hire position has a title of - Employee Services Specialist- Workers Compensation - Bilingual and is a full-time position. It is important that you speak both English and Spanish fluently for this role. The ideal candidate will be flexible for occasional client office visits. This is a full-time salaried position with benefits. Salary will be based on personal experience and skill set. Base salary is currently up to $50,000 per year. You may sometimes be asked to work above and beyond the typical 8:00 AM to 5:00 PM, Monday through Friday schedule for this position.

Diverse staffing offers compensation and a benefit program that includes company shared cost for major medical, dental, optical, life and both long- and short-term disability insurance. We offer a matching 401K program, paid holiday s, paid-time-off, volunteer time off.

The Employee Services Specialist plays an important role within Diverse Staffing, as the person filling this role will be responsible for managing all Workers’ Compensation claims company wide. Additionally, the Employee Services Specialist will need to be knowledgeable of workers compensation laws in multiple states which include but are not limited to GA, IN, KY, TX, MI, TN, AR, MD, FL, NJ, and OH.

The following represents the essential job functions but is not intended to be fully inclusive of additional job responsibilities that may be assigned by the supervisor as needed.

An Employee Services Specialist - Workers Compensation Bilingual at our company can expect to perform the following duties:

• Process all Workers’ Compensation claims for all states and monitor through to completion.

• Complete all State and company required WC forms and submit new claims to Next Level Administrators (NLA).

• Review, examine, investigate, and analyze workers’ compensation claims to reduce costs.

• Work with TPA, legal counsel (as needed), and WC team to gather detailed information to present to Diverse management and make recommendations to resolve general issues with claims.

• Interact with injured employees to obtain information regarding injury, as well as to ensure general knowledge of the Diverse Workers’ compensation process and requirements.

• Review and authorize appropriate medical care.

• Direct near misses and report Only’s drug screen, regardless of injury.

• Initiate and maintain WC drive file folders for each injured employee, including Report Only and Near Misses.

• Review and send all medical documents, work status reports, and invoices to Next Level Administrators (NLA).

• Prepare spreadsheet and participate in daily, weekly, and monthly WC meetings with internal team members, Assurance, and TPA as needed.

• Back-up to Safety Manager and Claims Manager to train customers, on-site internal staff members and recruiting center internal staff members regarding the Diverse injury reporting process.

• Maintain a flexible work schedule as needed to ensure initial claims and updates are submitted in a timely manner.

• Contact for evening and weekend injury reporting.

• Track and complete calculations on timesheets for all non-billable light duty employees

• Assist injured employee with filling out First Report of Injury, Return to Work, Wage Statements, and other investigation forms properly.

• Inform customers of an injured employee’s work restrictions and coordinate appropriate accommodations for light duty work whether off-site or in office; Complete GA 240 and 240a forms, and Send certified light duty offer letter to injured employee.

• Back-up coordinator for transportation; Includes verifying pick up and drop off addresses, verify appointment dates and times, add appointments to branch calendar with details of ride needed, confirm with LYFT, etc.

• Locate and identify E-Verify or other paperwork for Command requests.

• Follow up phone calls to clients, employees, on-sites, to ensure timely RTW and continued work status.

• Locate and send personnel files for defense as needed.

• Research wage information and WC6 completion for adjuster and defense.

For immediate consideration please forward resumes to

Job Order ID: 106446

Job Requirements

•         High School Diploma,

•         Two or more years of Workers’ Compensation claims management experience,

•         Excellent interpersonal skills; must be able to interact in a respectful manner with a diverse population of colleagues, clients, and job applicants; leveraging active listening skills and paying attention to cues from reading their audience,

•         Proven communication skills: able to convey one’s message in a clear, concise and professional manner, considering one’s   audience, in all forms of media (i.e. voicemail, phone, email, face-to-face) and handles conflicts and disagreements constructively,

•         Proficient multi-tasking capabilities; able to prioritize multiple tasks at one time, while remaining compliant with policies and delivering against deadlines,

•         Proven problem-solving skills and strong attention to detail; able to identify important aspects of a problem, gather appropriate information, determine potential causes, and specify alternative solutions, 

•         Excellent computer skills in a Microsoft Windows environment and Microsoft Office software

•         Bilingual (Spanish) required,

Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.