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Client Services Manager in Nashville, TN at Diverse Staffing

Date Posted: 1/18/2019

Job Snapshot

Job Description

Diverse Staffing is now accepting Client Services Manager applicants for immediate hire for a direct hire position. In this job, you will work at a facility in Nashville, TN. This position pays up to $65,000 annually based upon experience and is a first shift position. You will report to work between 8:00 AM and 5:00 PM Monday through Friday.

Diverse Staffing is a rapidly growing company, providing staffing services to a variety of clients across all industries. To continue this growth, it is imperative that we deliver against customer(s) requirements in an efficient, quality manner and provide excellent customer and employee relations. Use your energy and drive to help Diverse Staffing develop, maintain and expand relationships with local and regional, multi-location customers; representing a multitude of industries.

A Client Services Manager for our team will be responsible for developing business with prospective strategic customers and penetration and retention of existing customers. Core activities include: territory management, lead identification and qualification, cold calling, setting appointments, creating and developing proposals and pricing models, making presentations, documenting customer agreements (e.g., contract, service agreement), closing sales and partnering with staffing team(s) to ensure effective delivery against client SLAs and compliance with Diverse Staffing’s sales process.

The following is an example of some of the tasks you may be asked to perform daily working in this position:

  • Create and maintain a business plan utilizing CRM, with targeted new accounts and completely mapped territory and calendar. Develop strategy for penetrating/layering within accounts.
  • Manage assigned territory in an organized and systematic fashion. Develop business through a combination of methods that may include all or in part: research, lead generation, prospecting, networking and in-person appointments with new and inactive clients.
  • Generate leads through prospecting and cold calling, both in-person and via telephone and other electronic media such as social networking tools and techniques.
  • Remain current with the complete range of Diverse Staffing service offerings and capabilities in order to effectively cross-sell multiple service lines.
  • Remain current with competitive trends, staffing/human resource issues and market conditions and their effect on business.
  • Generate viable requisitions from new and inactive accounts. Track and move opportunities through the sales funnel.
  • Meet all minimum requirements for weekly appointment activity and revenue growth.
  • Complete the timely entry of all required sales documentation into Diverse CRM and other automated systems. Maintain consistency and integrity of data.
  • Coordinate with recruiting teams to ensure delivery to client's requisitions. Participate in sales and training seminars geared toward recruiting teams.
  • Meet with Area Manager/Managing Director of Branch Operations and inside staff on a regular basis to communicate all client service priorities as well as information on clients or prospects for bids and proposals within assigned territory
  • Assess client relationship and associated processes; identifying areas for improvement and partnering with internal resources and the client to confirm the problem, gather appropriate information, determine potential causes, and specify and implement alternative solutions
  • Maintain active participation and membership in networking organizations.

At Diverse Staffing, our focus is on helping people achieve their career goals through the right career opportunities. We truly value our staff. Diverse employees enjoy safe work environments, fair supervision, reliable pay, and even benefits like medical coverage if you need it! Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.

It’s time to join a winning team. Apply today!

For immediate consideration, apply online and contact us for an interview at:

Job Requirements

  • Bachelor’s degree (preferably in human resources, business, or marketing) or two or more years sales experience in a staffing agency, corporate sales or marketing role
  • Proven ability to obtain, understand, and leverage market intelligence in the design of strategies to target, establish new client relationships and strengthen existing relationships
  • Excellent interpersonal skills; able to interact in a respectful manner with a diverse population of colleagues, clients and job applicants; leveraging active listening skills and paying attention to cues from reading their audience
  • Proven communication skills; able to convey one’s message in a clear, concise and professional manner, considering one’s audience, in all forms of media (i.e. voicemail, phone, email, face-to-face) and handles conflicts and disagreements constructively
  • Proficient multi-tasking capabilities; able to prioritize multiple client job requisitions, software and business processes while remaining compliant with policies and delivering against deadlines
  • Proven problem-solving skills; able to identify important aspects of a problem, gather appropriate information, determine potential causes, and specify alternative solutions
  • Able to travel and maintain a flexible work schedule.
  • Excellent computer skills in a Microsoft Windows environment
  • Prefer two or more years of business to business sales experience
  • Prefer proven track record of meeting and exceeding sales expectations

Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. IND3