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Employee Services Specialist II in East Point, GA at Diverse Staffing

Date Posted: 12/5/2018

Job Snapshot

Job Description

Diverse Staffing is a rapidly growing company, providing staffing services to a variety of clients across all industries.  In order for Diverse Staffing to continue our growth and excellence in placement and delivery for our clients, controllable costs such as Workers’ Compensation claims and expenses must be managed closely.  Therefore, we must have the best talent on-board to manage claims and keep these costs to a minimum. 

The Employee Services Specialist plays an important role within Diverse Staffing, as the person filling this role will be responsible for managing all Workers’ Compensation claims company wide.  Additionally, the Employee Services Specialist will need to be knowledgeable of WC laws in multiple states which include but are not limited to GA, IN, KY, TX, MI, TN, AR, MD, FL, NJ, and OH.

The following represents the essential job functions, but is not intended to be fully inclusive of additional job responsibilities that may be assigned by the supervisor as needed.

Workers’ Compensation duties include:
  • Process all Workers’ Compensation claims for all states and monitor through to completion.
  • Complete all State and company required WC forms, and submit new claims to Next Level Administrators (NLA).
  • Review, examine, investigate, and analyze workers’ compensation claims to reduce costs.
  • Work with TPA, legal counsel (as needed), and WC team to gather detailed information to present to Diverse management and make recommendations to resolve general issues with claims. 
  • Interact with injured employees to obtain information regarding injury, as well as to ensure a general understanding of the Diverse Workers’ compensation process and requirements.
  • Review and authorize appropriate medical care.
  • Direct near misses and report only’s to drug screen, regardless of injury.
  • Initiate and maintain WC drive file folders for each injured employee, including Report Only and Near Misses.
  • Review and send all medical documents, work status reports, and invoices to Next Level Administrators (NLA).
  • Prepare spreadsheet and participate in daily, weekly, and monthly WC meetings with internal team members, Assurance, and TPA as needed.
  • Back-up to Safety Manager and Claims Manager to train customers, on-site internal staff members and recruiting center internal staff members regarding the Diverse injury reporting process.
  • Maintain a flexible work schedule as needed to ensure initial claims and updates are submitted in a timely manner.
  • Contact for evening and weekend injury reporting.
  • Track and complete calculations on time-sheets for all non-billable light duty employees
  • Assist injured employee with filling out First Report of Injury, Return to Work, Wage Statements, and other investigation forms properly.
  • Inform customers of an injured employee’s work restrictions and coordinate appropriate accommodations for light duty work whether off-site or in office; Complete GA 240 and 240a forms, and Send certified light duty offer letter to injured employee.
  • Back-up coordinator for transportation;  Includes verifying pick up and drop off addresses, verify appointment dates and times, add appointments to branch calendar with details of ride needed, confirm with LYFT, etc.
  • Locate and identify E-Verify or other paperwork for Command requests.
  • Follow up phone calls to clients, employees, on-sites, to ensure timely RTW and continued work status.
  • Locate and send personnel files for defense as needed.
  • Research wage information and WC6 completion for adjuster and defense.
  • Delegate and direct claim file activities\tasks to the coordinator and Specialist I as needed.
  • Takes a leadership role within the department to answer questions from the team relating to internal procedures as well as compliance with state WC laws.
  • Position responsible for backing up WC Manager duties as needed or as directed by WC Manager.
  • Back-up to review, analyze, and make recommendations on reports as needed.
  • Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.
For immediate consideration please forward current resumes to 

Job Requirements

Candidates must meet the following minimum job requirements to be deemed qualified for the position:
  • High School Diploma
  • Five or more years of Workers’ Compensation claims management experience in Georgia
  • GA P&C License is preferred
  • Excellent interpersonal skills; must be able to interact in a respectful manner with a diverse population of colleagues, clients and job applicants; leveraging active listening skills and paying attention to cues from reading their audience
  • Proven communication skills; able to convey one’s message in a clear, concise and professional manner, considering one’s  audience, in all forms of media (i.e. voicemail, phone, email, face-to-face) and handles conflicts and disagreements constructively
  • Proficient multi-tasking capabilities; able to prioritize multiple tasks at one time, while remaining compliant with policies and delivering against deadlines
  • Proven problem-solving skills and strong attention to detail; able to identify important aspects of a problem, gather appropriate information, determine potential causes, and specify alternative solutions
  • Deciphering and analyzing information with an analytical approach. Able to provide a creative approach to problem solving, within the WC laws of a given state. 
  • Excellent computer skills in a Microsoft Windows environment and Microsoft Office software
Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. IND3