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Remedy Administrator in Indianapolis, IN at Diverse Staffing

Date Posted: 2/7/2019

Job Snapshot

Job Description

We are assisting our client in Indianapolis in their search for a Remedy Administrator to support their internal Change Management Teams, which all use Remedy ITSM, BMC Discovery and BMC Client Management products. The successful candidate will support audits & compliance, special projects, key company & business initiatives associated with these applications and be in direct support of the IT Helpdesk and Asset Management groups.

This is a contract to hire position, with an expected hourly rate of $20-25/hr.

Specializing in IT, engineering, and manufacturing, Diverse Tech Staffing meets the demands of our career-minded candidates with an exceptional full-service approach while connecting employers with the candidates they need to meet their business objectives and manage their processes. That’s why top performers and growing companies continue to partner with us.


  • Provide technical support of our development, test and production environments for our BMC suite of products.
  • This includes Remedy ITSM, BMC Discovery and BMC Client Management.
  • Remedy is our enterprise IT Services Management application, which supports the Change Management process, Helpdesk, IT Asset Management Team and all IT Teams within NGS.
  • Discovery and Client Management support the Asset and Desktop Support Teams, respectively.
  • The resource supports audits & compliance, special projects, key company & business initiatives associated with these applications.
  • Develops relationships with the business to better understand business requirements. Develops knowledge in change request process and develops exhibits and other materials, under supervision.
  • Assists in documenting limited business and technical requirements and coding of system components.
  • Assists in developing unit test plans and is given specific tasks to support implementation plan. 

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Job Requirements

  • Bachelor’s Degree or 4+ years of equivalent experience
  • 1 year of technical experience configuring and customizing: Remedy BMC Remedy Action Request System, Incident Management Change Management, Problem Management, Asset Management, including 8.x or higher, Remedy User Tool, Import tool, Developer Studio, Remedy Migrator, Remedy Reporting
  • At least one year of experience in systems engineering, software engineering or operating systems programming
  • Experience working with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas
  • At least one year of experience working with one or more structured programming languages
  • Good Analytical and creative problem-solving skills for design, creation and testing of systems

Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. IND2

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