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Staffing Services Manager in Indianapolis, IN at Diverse Staffing

Date Posted: 2/11/2019

Job Snapshot

Job Description

Diverse Staffing is a rapidly growing company, providing staffing services to a variety of clients across all industries.  To continue this growth, it is imperative that we deliver against customer requirements in an efficient, quality manner and provide excellent customer and employee relations.

We are currently seeking an experienced Staffing Services Manager. The employee will work for Diverse Staffing at our Indianapolis, IN Recruiting Center for this opportunity. Diverse embraces individuals with multi-lingual skills and an individual with Spanish language skills are encouraged to apply but it this is not required for the position.

This is a full-time, direct hire position on our internal recruiting team and will pay a base salary dependent on experience plus an un-capped commission. Top performers can earn additional performance-based prizes and incentives including an annual trip. Total compensation for this position is expected to reach to $75,000 per year or MORE based on your personal performance.

This position requires flexibility in work hours as needed beyond the 8:00 AM to 5:00 PM, Monday through Friday schedule. Some evenings and Saturdays will be required.

Job Duties:

Staffing Services Manager is responsible for the daily oversight of operations for one branch location and delivery against client SLAs and Diverse Staffing, Inc. quality and administrative standards. Additionally, Staffing Services Manager is responsible for maintaining and expanding business with existing clients of the branch; seeking out additional opportunities, and partnering with the Area Manager/Managing Director of Branch Operations and Director of HR and Operations and Operations and impacted staffing team(s) on design of streamlined delivery processes to ensure the highest standard of quality is achieved based upon client requirements.

The following represents the essential job functions, but is not intended to be fully inclusive of additional job responsibilities that may be assigned as needed:

  • Maintain client business relationships with a 'customer for life' approach
  • Manage and maintain P&L statement for the branch
  • Provide day-to-day oversight of the branch staff, including coaching, motivating, and directing to ensure quality delivery and compliance
  • Solicit and write proposals working with sales and accounting for proper pricing
  • Proactively identify, analyze and trouble shoot client service issues in partnership with branch staff; executing upon service strategies and processes as well as timely communication with clients to resolve systemic business issues effectively and efficiently
  • Partner with company management to develop Sales Forecast/Projections/Budgets for the branch
  • Establishment of client retention and sales goals as well as attaining a performance level that meets or exceeds such goals for each branch through personal efforts and managing a 'results-oriented' team
  • In partnership with the management team, implement and ensure the branch adheres to all company policies and guidelines set forth by management; holding staff accountable for results
  • Deal with internal staff problems/complaints in a timely and effective manner; 'managing by example' through your own personal work ethics and effort; escalating concerns to HR.

It's time to join a winning team. Apply today!

For immediate consideration please forward resumes to [Click Here to Email Your Resumé]

Job Requirements


Candidates must meet the following minimum job requirements to be deemed qualified for the position:

  • Bachelor's degree (preferably in human resources, business, or marketing) or five or more years staffing management and recruiting experience. MBA or Master Degree preferred but not required.
  • Two or more years of prior management experience; requiring hands-on management and coaching
  • Two or more years in a consultative client facing management role (i.e. sales, customer service, account management, consulting, service industry, etc.)
  • Excellent interpersonal skills
  • Proven communication skills; able to convey one's message in a clear, concise and professional manner and handles conflicts and disagreements constructively
  • Proficient multi-tasking capabilities
  • Proven problem solving skills
  • Strong attention to detail; demonstrating attentiveness to all aspects of a task or process, alert and accurate
  • Able to occasionally travel for recruitment meetings, college visits, and career fairs and maintain a flexible work schedule.
  • Excellent computer skills in a Microsoft Windows environment and Microsoft Office software
  • PHR OR SPHR certified, preferred but not required
  • PMP OR Six Sigma certification, preferred but not required

About the benefits

  • Health coverage for you and your family through medical, dental, and vision plans
  • A 401 (k) plan in which the company matches up to a generous percentage
  • A generous paid time off program in which the benefits increase along with your tenure with the company
  • Financial protection through short and long term disability, and life insurance

Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. IND3