Staffing Services Specialist in Mesquite, TX at Diverse Staffing

Date Posted: 5/13/2018

Job Snapshot

Job Description

Diverse Staffing is a rapidly growing company, providing staffing services to a variety of clients across all industries. To continue this growth, it is imperative that we deliver against customer requirements in an efficient, quality manner and provide excellent customer and employee relations.

We are looking for serious ambitious, outgoing full cycle sourcing, Staffing Services Specialist to work at the Mesquite, TX Recruiting Center. With a role as a Staffing Services Specialist, you will have the opportunity to provide best-in-class service to customers and temporary employees. By continuing, building, and exceeding customer satisfaction and by partnering the right employee with the right employer.

As a Staffing Services Specialist you will be responsible for order fulfillment through creation of effective sourcing strategies, recruitment, client relations, employee relations, and cost-of-service management. Your performance level is a key determinant of Diverse Staffing’s reputation in the marketplace. You will work Monday through Friday, 8:00 AM to 5:00 PM, and until 7:00 PM Wednesdays.

This is a full-time salaried position offering a competitive base salary plus commission and benefits.  Top performers meeting all goals have the potential to earn total compensation up to $50,000 annually.  Base salary will be determined by personal experience and skill set.

What you should know about the role

  • Recruit, source, screen, interview, hire, train, and assign employees to open positions

  • Understand our clients’ industries, work environments, and needs to effectively intake, confirm, and fill open orders; developing effective sourcing and screening strategies, and job profiles with prospective candidates

  • Place employees on assignments in Applicant Tracking System once new hire paperwork has been completed and job offer has been accepted

  • Close assignments with the appropriate code and add detailed notes in Applicant tracking system when an employee ends an assignment

  • Manage the order lifecycle and meet customer expectations

  • Answer incoming calls, assist candidates and employees as needed, and document any updates in Ultra Staff

  • Perform drug screens and help process background checks on candidates

  • Check voicemails and emails throughout the day and respond to candidates, employees, and customers accordingly

  • Must be flexible with work hours, which may include being on call, and working nights, weekends and holidays as needed

  • Must be flexible to not only recruit, but also perform front office duties as needed

  • Proactive communication and issue resolution with customers and Client Services Managers regarding status of open order requirements, employee, or service issues

  • Identification of new sources for both active and passive candidates

  • Investigate, manage, and resolve employee relations and grievance issues in a timely manner for billable employees; escalate to Corporate HR as needed

  • Partner with Client Services Managers to develop further business and strengthen relationships with existing customers through quality delivery against customer needs and expectations

  • Partner with Client Services Managers to proactively skill market candidates

  • Protect the interests of the employees and the company in accordance with company policies and governmental laws and regulations

  • Keep the Staffing Services Manager informed on progress for full book of business as well as any significant issues that may arise with employees or clients that require assistance

  • Conduct Company and customer new hire orientations with new employees.

Job Requirements

What we want from you

  • Prefer Bachelor’s degree (Preferably in Business or Human Resources) or equivalent work experience in a staffing agency, corporate recruitment, or customer service type of role

  • One or more years’ of experience working in the Staffing Industry or in a consultative client facing management role (i.e. sales, customer service, account management, consulting, service industry, etc.)

  • Excellent interpersonal skills; must be able to interact in a respectful manner with a diverse population of colleagues, clients and job applicants; leveraging active listening skills and paying attention to cues from reading their audience

  • Proven communication skills; able to convey one’s message in a clear, concise and professional manner, considering one’s audience, in all forms of media (i.e. voicemail, phone, email, face-to-face) and handles conflicts and disagreements constructively

  • Proficient multi-tasking capabilities; able to prioritize multiple tasks at one time, while remaining compliant with policies and delivering against deadlines

  • Proven problem solving skills and strong attention to detail; able to identify important aspects of a problem, gather appropriate information, determine potential causes, and specify alternative solutions

  • Strong attention to detail; demonstrating attentiveness to all aspects of a task or process, alert and accurate.

  • Able to travel to job fairs and/or different office locations to assist with recruiting and operational needs and maintain a flexible work schedule

  • Basic/Intermediate computer skills in a Microsoft Windows environment and Microsoft Office software

  • Prefer experience and proficiency with recruitment sourcing tools/engines – CareerBuilder, LinkedIn, etc.

  • Prefer experience and proficiency with job advertisement, design, and placement.

    Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.