Help Desk in Louisville, KY at Diverse Staffing

Date Posted: 1/24/2018

Job Snapshot

Job Description

Diverse Staffing is currently seeking a Help Desk resource for a local government position on our DiverseGOV team. The Help Desk resource hired by us, will work at the Louisville Water Company (LWC), in Louisville, KY 40202. Pay will be based on experience and skill set. Please indicate your wage requirement when applying. You will report to work Monday through Friday 8:00 a.m. to 5:00 p.m.

DiverseGOV at Diverse Staffing delivers award-winning staffing and recruitment solutions to our federal, state, and local government partners. Our government customers, and our prime contractor relationships rely on us to provide talent with fresh ideas and empowered minds – individuals with a bright future, just like you! Our employees enjoy safe work environments, fair supervision, reliable pay, and even benefits like medical coverage if you need it!

It’s time to join a winning team. Apply today!

A Help Desk resource for our team at this client location will be asked to represent Diverse Staffing to perform the following responsibilities. This position will require an extensive background and credit check, so please be aware of that as well.

The following in an example of some of the tasks you will perform working at this position:

  • Perform operating duties efficiently and in the proper sequence to ensure that scheduled jobs are completed on time
  • Monitor the flow of the runs and initiate corrective action as needed
  • Answer and document phone calls and requests submitted through the end-user support process; analyzed and redirected to the responsible party as deemed appropriate to resolve the situation
  • Excellent oral and written communication skills to effectively maintain documentation and provide for necessary system audit procedures and reports
  • Record problems, such as down time and job failures, and actions taken
  • Maintain appropriate records and logs
  • Analyze equipment failures and contact vendor for repairs
  • Process specific end-user requests
  • Report any discrepancies between the documentation of the job and the actions taken during the processing of the job to ensure that change control has not been violated

For immediate consideration, apply online and contact us for an interview at:

Government Services Recruiting Team  

Job Requirements


  • High school diploma or GED
  • Ability to pass a background, credit check and 10 panel drug screen


  • Accrued vacation
  • Insurance offered
  • 6 paid holidays

Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status IND2