Tech Writer in Baltimore, MD at Diverse Staffing

Date Posted: 8/21/2018

Job Snapshot

Job Description

Diverse Tech Staffing is seeking experienced Tech Writer for an assignment with a client in the Baltimore, MD area. This assignment is a 6-month contract position. This position is with Anthem National Government Services.

It's time to join a winning tea!

Specializing in IT, engineering, and manufacturing, Diverse Tech Staffing meets the demands of our career-minded candidates with an exceptional full-service approach while connecting employers with the candidates they need to meet their business objectives and manage their processes. That's why top performers and growing companies continue to partner with us.

National Government Services is an Anthem, Inc., Company. Anthem is regarded as one of the nation's largest health benefits companies, with nearly 40 million members in its affiliated health plans and approximately 73 million individuals served through its subsidiaries.

In this role you will migrate from one help desk system to another help desk system, take documents that are stored on a shared drive in Microsoft Office files and populate knowledge base in the new ticketing system; to help pre-populate all documentation related to specific task/questions for the help desk support team.

Responsibilities you can expect in this assignment include:

  • Editing existing documents

  • Formatting of documentation for ease of transition into new system

  • Proofing documents in new system compared to original document

  • Potential for outreach to clarify/double check document (max 25% of time) - more about making formatting changes, etc.

  • Track productivity/updating standardize progress report

Apply online today!

Submit your resume with salary requirements to OnlineAppTech@diversestaffing.comĀ 

Job Requirements

  • Experience in migration work (work from one format to another)

  • Ability to work with minimal supervision

  • Editing documentation experience even if it doesn't pertain to IT

  • End-user level understanding of documentation

  • Microsoft word experience (expert level - formatting, editing, etc.)

  • Writing/Proof reading experience

  • Preference: Previous experience with ServiceNow - Knowledge management experience (text based system)

Diverse Tech Staffing is an Equal Opportunity Employer and a drug-free workplace.

For more information visit

Diverse Tech Staffing offers competitive benefits including medical, dental, and vision insurance; employee and dependent life insurance, short-term disability plans, holiday pay, and paid time off. IND2


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